Refund & Return Policy

Thank you for shopping with Hydration Room. We want you to be satisfied with your purchase. Please review our return and refund policy below.

Products Covered

This policy applies to all products sold on shop.hydrationroom.com, including NAD+ Nasal Spray, Glutathione Nasal Spray, and The Cellular Stack bundle.

Cold-Chain Requirements

All of our nasal spray products must be kept refrigerated at all times. Products that have not been stored under proper refrigeration cannot be accepted for return due to safety and efficacy concerns.

Unopened Products

Unopened products may be returned within 30 days of delivery, provided they have been kept refrigerated. To initiate a return, please contact us at shop@hydrationroom.com with your order number.

Opened Products

Products that have been opened are final sale and cannot be returned. Due to the nature of compounded nasal spray products, opened items cannot be resold or restocked.

Non-Resalable Products

Neither NAD+ Nasal Spray nor Glutathione Nasal Spray can be resold once returned. All returned products are disposed of in accordance with applicable regulations.

Refund Process

• Approved refunds are issued to the original payment method.
• Please allow 5–10 business days for the refund to appear on your statement.
• Shipping costs are non-refundable.

Subscriptions

Subscriptions can be cancelled, paused, or skipped at any time from your account dashboard. You will receive an email reminder before each renewal. Cancelling a subscription does not retroactively refund previous orders.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of delivery at shop@hydrationroom.com with a photo of the issue. We will arrange a replacement or full refund.

Contact Us

For questions about returns or refunds, email shop@hydrationroom.com.